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  • Spent $31 on three nova lox bagels, 2 coffees and an orange juice. Got home and found a long piece of nasty blond hair in my food. I called for a refund and they put me on hold for 5 min. Then the woman gets on the phone and asks if I have my receipt. I said no because I wasn't expecting to return food. She said she could offer a refund because I didn't have proof of purchase. I told her I will bring back your bagel with the hair - that's proof. She said I could have gone into the trash and got the bagel. Yes - she actually says that. What kind of trash person do you have to be to say that. Ps: how about wearing hair nets while preparing food. Now I'm going to contest the entire charge with my credit card company because of how incompetent these people are. How about starting with an apology rather than excusing me of dumpster diving. Never going back to your rotten store. Lousy people.
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