I felt inclined to write this review after my experience last night. My friend and I wanted some good pasta so I recommended we go to Buon Gusto. My friend had never been and I'd been to Buon Gusto several times and always had wonderful experiences there - except this time. It took 10-15 minutes just to be acknowledged upon arrival. No host/hostess was in sight. After we were seated, they took our order quickly and returned with our salads and then we waited...and waited...and waited. They didn't even offer us bread while we were waiting until we asked. The bread was fresh and soft but the oil was an overkill. Imagine 95% oil, 5% vinegar. 35 minutes later as we waited, a cockroach decided to join the party. It ran across the wall under one of the paintings and attempted to hop in my friend's purse. We let our server know but by the time he returned with something to kill the cockroach, it disappeared. That should have been our cue to leave but instead we decided to relocate to the front dining area. One hour and 15 minutes later plus 2 and a half loaves of bread, our food arrived. I ordered the sausage and mushroom rigatoni, and my friend ordered the champagne chicken. The sausage and mushroom rigatoni was subpar. It was basically rigatoni drowning in a store bought vodka sauce garnished with a handful of mushrooms and cut up sausage. The champagne chicken was terrible. The texture of the chicken breast was like plastic and it was pale in color. Neither of the dishes were hot either. It was definitely not worth $20.00. To top it off, the server was rushing us to pay our bill. They didn't offer to give us a discount on our bill and a manager didn't even come to our table to apologize for the cockroach or the wait for our food. It wasn't even that busy! Honestly, we couldn't get out of there fast enough.
The only positive things about our dining experience was the bread and the salad.