This office of the Ironwood Cancer and Research Center was formerly known as Southwest Hematology Oncology, P.C.
I would give different review ratings for the hematology services of Dr. Rajesh Kukonoor, MD versus the office. Dr. Kukonoor has been caring for my husband's hyperclotting condition for about 4 years now. He is attentive, concerned, and very knowledgeable. You never feel rushed and he answers all of your questions. I would give Dr. K a 5 star rating.
The office I would give 3 stars to. If you call during office hours, your call is not returned until after 5 pm. The waiting room is always packed. They do have a sign up advising you to let them know if you have been waiting more than 20 minutes. On our current visit they had us sign a bunch of forms saying they have the right to charge our credit card if the insurance company doesn't pay or if there is an unpaid balance more than 30 days after the insurance company has paid their part. Having had issues in the past with insurance companies, I know it can take months to straighten those out.
RED FLAG: The office now has a sign up that they no longer take cash in payment or copayment, just credit cards or debit cards. So much for notion of US cash as legal tender (currency that cannot be denied as payment for goods and services) and I guess they have no plan to treat the 10 million unbanked US citizens (1 in 12 households in the US according to the FDIC).
The waiting room is too small for the number of waiting patients most of the time. Parking is quite far from the office and would be especially difficult for the chemotherapy patients or the mobility impaired.
Bottom line: I would highly recommend Dr. Kukonoor, but the office practices are problematic.