I'm a return customer and a fan. Knowledgeable, attentive staff and great selection for flat footers like me. My extended health benefits cover certain ortho shoes and custom insoles as I have a MD prescription due to foot/back pain. These guys have been great over the years in helping me figure out how to navigate this process. Ignore the whiners, this busy store has been here for years and years because they provide great value and service. Plus, lots of great brands, and cool shoes & boots that make my feet happy!