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  • Pizza has been great here when I have gone in to order and eat at the restaurant , so today I tried to place my order online for take out. I Received an email message that my order was being processed and to keep my phone close because they would let me know when the pizza was ready. After 30 mins and no message I called the store. The lady who answered told me my pizza had been ready for 30 mins, but there was no driver to deliver. I said I asked for take out and expected a message when the pizza was ready. I was going to be picking it up. She was like oh yea, that is what your order says. I am very disappointed. My son left to get the cold pizza , he just arrived home to tell me they charged him for the pizza at the store, even though I paid for it through their app using my PayPal acct. OMG can they do anything right?? Now I have been on the phone with Emily for 10 minutes trying to get my credit card refunded. I will NEVER order online with this location again. What an awful experiences. Update: Within 10 mins of my post the manager Fred reached out to me. He helped me understand that Grubhub is a third party vendor for ordering through Yelp. And it's not Fire Pie fault the system is broken. I appreciate Fred reaching out to make sure my issues were resolved and helped me understand that Fire pie at this location doesn't have online ordering directly. I have added a star because Fred took the time to check in and make things better.. I will continue to eat here, I will just go into the store to place my order :-)
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