Read the other reviews and you can tell what happened to me. Horrible very unprofessional company who never actually comes to do any actual work-scam artists.They literally will lie to your face. So bad I took $700 loss from warranty company to get out of using this company.
After a month dealing with one bad plumbing company from our warranty who diagnosed our plumbing issue wrong we were sent Do It Right Plumbing. The technician shows up and runs water and calls their boss. The boss shows up along with another technician and reassures they know where the leak is and what to do and that they've done this for many years and countless times. They say it is ridiculous what the first plumber did in diagnosing it wrong. When we try to ask questions about the warranty they say don't worry our secretary Ruby will handle everything. A few days go by and no contact with Do It Right. We contact Old Republic who says they are waiting on a report from the plumber. Contact Do It Right several times and are assured they are working on report and just waiting for Old Republic to approve it. Mind you everytime I call plumbing I have to wait to get a call back from Ruby and deal with someone else who has no idea what's going on at their office. Eventually Ruby calls back and says they want to scope the line again, which I tell them not to do because we have already had it done and I email them a copy of the report twice since they say they never receive it. Ruby continues to argue with me that they still need to scope even though it will cost us $300 out of our pocket and we've already had it done. Finally Ruby agrees we don't need it scoped and says they will get "a crew" together to come out as soon as possible. Few days go by, nothing. Finally contact Do It Right and they say they will send a crew out on Saturday. Saturday rolls around and no one shows up when they said they would between 7-9. At 10:30 am I leave and as soon as I get to the gym Do It Right calls asking where I am. I inform them they didn't show up when they were supposed to so I had other things to do. No apology just they tell me well he is waiting. I rush back home from gym and confront plumber saying I left because you were not here on time. I quickly realize plumber doesn't even speak English and "the crew" is just him. This plumber has no idea what's going on and I have to help him by putting hose into drain to show leak since he clearly wasn't told anything by company. He explains to me he only gets paid a $100 despite how expensive his tools are and is contracted out by plumbing company. He starts to jackhammer floor after telling me plumbing company originally told him to rip up our garage instead of our kitchen where the leak is. Thank god I came home to meet this guy and didn't have to work because clearly this plumbing company is a joke and also ripping off this jackhammering guy. This jackhammer guy leaves and the plumbing company boss comes out after I call Do It Right again and the boss says the first guy didn't jackhammer enough of the floor and then says we will be in touch about rescheduling. I asked if the first guy was coming back out today to jackhammer more and he says I don't know. So again me and my husband are left in limbo. I call the company again Monday and they tell me once again a crew is being assembled and I ask them for what and they tell me they don't know but they will be in touch. I call them Thursday again and they tell me they will have a crew out Saturday at 12pm because the boss has a baseball game he has to go to first. Then Saturday rolls around at 11:50am they contact my husband saying they were broken into but will come out Sunday. I tell my husband we are done ever using this company and contact our warranty Old Republic. Old Republic then informs us they will only give us around $300 now from the $1000 slab coverage we are supposed to have because the plumbing company said it would only cost $700 to do the job and had charged Old Republic over $300 to jackhammer the floor (mind you that wasn't even done properly and the guy told me Do It Right was only paying him$100). Best advice:stay away from Do It Right.