I feel awful giving this location such a low rating, as I've been coming to the old location for years and know most of the old guard by name, but the service has really gone downhill since the move to the drive-thru location. On almost every single visit that falls on a weekday, I wait almost 15 minutes to get to the window, and my drinks still aren't ready. It's even bad on the weekend. Today, there were only three cars in front of me. By the time I got to the window, only one of my drinks was ready. I thought the entire point of the drive-thru system was that the time between ordering and arriving at the window gave the baristas time to make the drinks. The last straw was when my wife and I opened our sandwiches and saw the eggs and sausages practically falling out the bread. Just sloppy all around.
I think this has more to do with all the new staff they had to hire because of the addition of the drive thru. I never have issues when the veterans are working.
But really, the impetus for the low rating really came when I visited the new location at 52nd St. and Broadway. I was waiting in line less than five minutes, and the barista at the window informed me that my drink was free because I waited too long. Seriously? If the Peoria location had to give out free drinks to every customer who waited more than five minutes on a weekday, they would have to close down.