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  • So many frustrating things with this buffet. The stars are due to the service all together. Ticket/line - Supposedly, you come and get a ticket and then come back at your time to check in and pay. Sounds easy and painless? Think again. Our ticket for four said 2:01pm return time. We get a confirmation text. Cool. BUT we come back and I ask one of the workers where I go to check in and pay and she said...WAIT IN THIS LINE. The line was like wrapped that was about a 1-2 hour wait. I thought you just get a ticket a check in? Nope! I asked that lady what the point of the ticket was and she had no answer for me. She simply said it is not working. NO DUH! So we literally waited in line for another hour and 15 minutes. We got excited after paying but what happens next? Yet another line!! We had to wait another 15 minutes to get a table!!! We saw so many open tables but no one was cleaning it up. We all skipped lunch for this and were all starving unhappy people. SERVICE - We all got our table and grabbed our plates of food. Oh look! No utensils. So we ask our server for napkins and utensils. He brings back two napkins for a party of four with a pile of utensils and tosses it on the table and tends to another group. Umm thanks?? He gave me three forks and I nicely asked for a knife. He said "what do you want. We are out of everything". RUDE. FOOD - everything we had was good. Decent. Quality buffet food. Much better than their old one buffet. BUT the menu said they had waygu beef sliders. No where to be found. I have a bad taste now when it comes to this buffet. The staff was terrible. Lots of things were misleading. Thumbs down Caesar's Palace!
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