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  • I decided to have my son's birthday party here because it was a change of pace from the other jump house facilities that we usually go to for parties. When we arrived for his party we were told that we didn't purchase a PRIVATE PARTY and that it was OPEN TO THE PUBLIC. I spent $200 on what I believed to be a private party for my son, it was never explained to me on the phone and my invoice does not list it as an open to the public style party, I absolutely never would have agreed to that. Instantly upset I tried to pay the extra money to have it be a private party right then and there, I didn't want the extended time, I just wanted to enjoy my son's birthday without other people around like I originally thought, the woman upfront refused to allow me to do that because it was listed on their website as open jump, she told me she would be losing money by not allowing it to be public jump, even though with the extra $100 I would have paid to make it private she would have needed 21 open jump kids to show up in that 90min party to make it a loss of money. But she's right, she will lose money because we will never be supporting this business again, and neither will the 10 other families who attended the party and know the situation. Trying to charge $200 for a public party is outrageous, they charge $5 per child for open jump, I had 10 kids at the party, which meant that I had the pleasure of spending $150 on a room with tables in it...gee thanks guys. Just the shear fact that theirs an option for a public party to me is ridiculous, I don't know of any other indoor playground that uses a similar business practice. In addition to this whole situation the facility was filthy, the floor was black, I don't even know how a place with a no shoe policy even has floors that dirty. The jump houses were falling apart, you could barely get up the rungs on the obstacle course because it was so worn down, there's no air conditioning in the party room so all the children who were already running around never got a chance to cool off while they ate. I'm 100% disappointed in this facility, their cleanliness, and business practice.
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