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  • *Service department review* I brought my car in after I got a dead battery and auto zone said it could be the alternator. I arrived at 7 am with no appointment and was greeted immediately in the service drive and a service advisor welcomed me and got my info. He noted on the paper I was waiting. About 20 minutes after waiting he comes back and asks if I'm the second owner on the car... Which I tell him no I bought it at the bell dealership. He says "when I put in your VIN it says Eric so-and-so" which I say he must have a typo. After 40 more minutes he comes back with my battery quote $8 over auto zone with $68 to install. I told the service advisor, Larry that he is putting me in an awkward spot since that is a ridiculous fee to install the battery since auto zone is cheaper? He says "well guess you shoulda done that" and then even said "well who is going to install it??" I'm pretty sure everyone knows Autozone will install batteries- why does Larry have to treat me like I'm completely ignorant? He made my jaw drop at his comments and his lack of customer service. I'd hate to see him negotiating an actual substantial service bill! Less than 5 minutes later I'm at auto zone on 3rd st & camelback with a nice guy installing my $8 cheaper battery for no charge. Everyone knows: don't get serviced at the dealership!!
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