My husband saw the PA Joe on Sept 5 for severe back pain. He made the medical assistant aware and also has it noted in his chart that he has a severe allergy to Naproxen. Joe was very rude, condescending, argumentative and abrasive during the whole visit. Joe went ahead and prescribed my husband Naproxen. Luckily my husband read the name of the medication on the bottle before taking it or he would have ended up in the hospital with anaphylactic shock. That was strike 1.
I had an appointment on Sept 12 for a physical with Dr. Hailstone. I was called on Sept 11 saying the dr would not be in the office and they would have to reschedule. I needed to have the physical done by Sept 18 to receive incentive credits towards my insurance premiums. The only appt they had before Sept 18 was Sept 16 with Dr. Waltman, a dr I have never seen. I begrudgingly took the appt. on Sept 16 I showed up for my appt and waited an hour in the waiting room. I was finally called back, but not by a medical assistant. It was the billing dept stating that I had an overdue balance of $29 and they needed to collect payment immediately. I told them I had run out of the house without my debit card and that I would pay them later after the appt. The billing clerk said I could not be seen without paying the $29. I asked to speak with the billing manager. Kim came out and rudely told me I would not be seen today without paying the $29 I was unaware I even owed. I pleaded with her as I needed to get the physical done and she wouldn't hear any of it and escorted me out of the building. I was humiliated as I wasn't even taken to a private area to discuss my billing situation. Kim has no people skills and has no business dealing with the general public. I can't believe this office is willing to loose a customer (a family of 4) over a bill of $29 that would have been paid if I was allowed to see the dr for my rescheduled appt not to mention the insurance would have paid in full at least $150 for my physical today.
Avoid this office at all costs! Dr. Hailstone is an amazing doctor and I am very disappointed that I will no longer be able to be his patient. The billing fiasco today was strike 2 and I will not give them the opportunity for strike 3.