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| - Professional atmosphere, receptionist, and stylists. Jessica has done a fantastic job cutting my hair twice, and even though I encountered a snafu when she did my color (all I needed was a root touch up and toner refresh to my existing beautiful color job) I still recommend her. I had to go back to the salon for a color correction due to hot roots, brassiness, and uneven mid-strands, an overall hot mess. I wasn't too bent out of shape over the color mishap, color mistakes happen, it's a risk that us bottle-blondes take. She did a marvelous job on the color correction, it required a bleach bath on certain areas, fillers, further toning, and the application of low-lights, in my option that knowledge and execution makes her good colorist. I WAS unhappy that I was billed $150.00 for the correction (salons don't charge for correcting mistakes their own stylists made), and after a lengthy back-and-forth with management, I was no longer required to pay. I was further disappointed that management wouldn't take ownership (even though the stylist did) of the color mistake, and attempted to justify her mistake by saying I probably needed a correction in the first place (which I didn't, my existing color was gorgeous and uniform) and that they should have charged me for a correction AND a root touch up on the first visit. That tactic doesn't work on someone like me who knows color theory and a lot about the hair color process, and I didn't appreciate having my intelligence insulted.
As much as I trust Jessica with my cuts and maybe even color again, I really don't want to give my business to them, so I'm on the fence...
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