Have frequented this restaurant for 19 years but won't be returning. Ordered take-out today and was told their computers were down and cash would be best. No problem with that and was told 25 minutes for pick-up. Arrived 30 minutes later and asked if pizza done. No was all I was told by the cashier. After a while the older gentleman running the oven asked what order I was waiting on and I told him. No response back but assumed at this point my pizza was at least in the oven. After 10 minutes longer I again asked about the status as it appeared my pizza had just been put in the oven. Ends up it was my pizza. Why would you tell people 25 minutes when you know the pick-up time is closer to an hour, and why not have the courtesy to tell someone when they are waiting to pick up their order that it hasn't even been put in the oven yet? Very poor service on several levels.