Once again, a terrible experience. I left a review on Facebook a month or so ago about John being extremely rude to my fiancée. I said if I could help it we would not spend money there anymore. Unfortunately we had a gift certificate. My fiancée went in again today to get help with a filter and now she insists on never spending money there again. We are gearing towards getting a bigger saltwater thanks which could lead to thousands of dollars spent at Sailfin. I will happily spend that money elsewhere. Even if it means traveling to another town. I have always supported local businesses but never again will we spend a cent at Sailfin.