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  • Thanks for your reply. I appreciate the fact that when you have an unsatisfied customer, instead of taking the feedback you were given to improve your business, you chose to tell the customer how to improve instead. My work email vs my personal email... you are missing the point of why I was so annoyed. My work out of office reply gave the name of a colleague to contact for "urgent" matters... you contacted him several times, including once to tell him to get Whatsapp. It was completely unprofessional of you and you haven't apologized once for it. Also... if my data doesn't work, email vs Whatsapp doesn't matter, neither will work. And 42$ vs 47$, maybe I was confused but either way, of course your driver wasn't getting a tip. It took you over 2 days to pick up the laundry and we were told to meet someone at our hotel between 6-7 but your driver didn't even show up until 7:45. And lastly, we didn't raise our clothes smelled so badly until the morning of our flight when we wore our newly washed clothes. As much as I wanted to miss our flight to argue about 42$ w some overly defensive laundry service, I figured it wasn't worth it. Also, the 3 back-to-back-to-back phone calls my husband received after this review was posted was really not appreciated. I'm sure you'll have some justification for why you felt the need to do that... And when your customer is really happy w the service you provided, maybe stop being so defensive and just apologize. If your emails were kinder instead of basically blaming me and taking zero responsibility for your company then I wouldn't have bothered to write the first review.
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