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  • Worse hotel stay I have ever had. Had about 10 to 12 rooms reserved for our family that flew in for our 9/27/14 wedding...Jennifer was suppose to be in charge of setting up our group so when people called in to reserve a room under our name they would get a group rate. It took three times and phone calls to finally get it set up properly. ( should have seen the red flag then) Morning of the wedding got a noise complaint call as a few of us in the wedding were getting ready to leave for our hair appointment. Front desk says " well its a diamond member" that is complaining. Ummm....that means NOTHING to me. Explained that all we were doing was blow drying our hair and showering. Not to mention it was at 8 am that they were calling me. Really?? It's not like it was 5 in the morning. As I was leaving for my wedding I confirmed with the front desk that they addressed the issue with the person complaining m. I was told to not worry about it and enjoy my wedding day. Fast forward to our wedding night. My new husband and I barely get dressed and another noise complaint call comes through. I told them that this issue was to have been addressed earlier per the front desk person that morning and I told them NOT to call me back bc for one we weren't even doing anything and for two it was our wedding night. About 15 min later the front desk calls again with yet another noise complaint. My husband thought that it had to be a joke bc we were literally just lying on the bed talking about our awesome wedding. Nope...no joke bc about 10 min later 2 gilbert police officers and a front desk person are at our hotel room. Police felt so bad that they were even there. They knocked on the door of the person making the complaints. ..which shocking they didn't answer. Hotel staff completely missed handled the whole situation. Made us move at 1 in the morning to another room on our wedding night....and still charged us for the room. The hotel itself is very nice...but their lack of customer service is not worth it. They literally ruined our wedding night.
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