I was 15 mins early for my appointment (first timer) and Sammy took me right back. I haven't had my eyebrows waxed in 13 years and I had a bad experience back then. The wax these guys use doesn't require the muslin cloth and it was so much better. Less pain, faster, easier. I was there for less than 10 mins. She offered me stuff to make the redness go away but I didn't take it because I was going straight home. Overall, she did a great job.