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  • I am a former resident paying on my balance due. I made a payment on 1/30/2016 at that time , I was told I can't have a receipt. I usually have one of the office staff members sign a copy of the money order. I was told that it is the policy now, that employees are not able to sign until the payment is posted. Im supposed to leave a money order in a box, assuming that it will get posted. I am not sure why I can't be given a receipt at the time of the transaction. Suppose the money order gets lost or not posted. I have nothing to back up the fact that the Payment was made. It does not make sense. Just as computers crash, humans make errors. That money order can get lost, stolen or posted to the wrong account and I would have no way of proving I made the payment. I do not mind paying monthly on my balance due, but it is not fair that I do not get a receipt for payment. I do not live there anymore. I'm supposed to wait 24-48 hours fort to post? What if I do not have access to the Internet to log on to their portal and check to see if it was posted.
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