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| - Been eating at Arbys 4 many years.Last 3 experiences have left me in amazement. In a bad way.
Normally, I don't waste time reviewing fast food.Its Fast food after all.
Ive got no issues w/prices going up. But I do have a problem w/horrible customer service added in with prices that have gone thru the roof, w/food that is subpar at best.
OK 1st, A month or so ago I had a coupon for 2 gryos for $6. Also saw the commercial saying the same that exact day.Even checked their website& it was there.But, I called 1st. The girl who answered put me on hold as she asked her manager if this deal was still available. She came back & said 'yes, it is'.
Upon arrival, in rush hour traffic, pressed for time, with hungry kids& adults, all waiting on me & Im told 'we no longer have this deal'...
I asked for the manager & got the asst manager, the highest available there at that time. Explained the above in detail.He could care less. Literally, no matter what I said, he didnt care. In a hurry w/others waiting on me & now knowing I will have to make another stop to grab a couple pizzas for others, I ordered 2 sandwiches for myself (admittedly, they were fair..Ive had worse, but still nothing gr8. For the $10, I would have been happy with a couple of burgers from almost anywhere).Left, stopped & got 2 pizzas.
Completely unsatisfied at the asst managers lack of customer service, the fact I spent $10 for 2 sandwiches for myself that were ok, but at $10, I could have gotten 2 MONSTER burgers/sandwiches elsewhere. &then wasting more time to stop & grab 2 pizzas for another $25, I was not happy.
I contacted corporate with my complaints. I received a voice mail from the Manger, Dawn XXXX. Her Voice Mail stated that she was sorry for the issue I encountered, apologized for the asst manager on duty not doing his job properly & then told me if I come back in the next week & ask for her, she would honor the 2 for $6 Gyro's (I was going to get 5 of them originally.The ad, commercial, website all said I could do 5---10 gyros- $30+I would have been buying drinks/fries etc in addition..they even confirmed this when I called).
I did not even bother to call her back to take her up on her 'generous offer', cough, gurgle.
Really? All that and her offer was simply to 'allow me' (I guess im privileged to be allowed!) to get what they should have honored ASAP. I ended up spending $10 right then & their for 2 sandwiches, which again, were ok, but were more on par with competitors dollar/value menu stuff.They were not even close to being $4/$5 each sandwiches.
So, her Voice Mail offering me such wonderful compensation, was honestly a slap in the face. I dont spend my life scamming fast food places for free food. But her 'offer' was an insult to be honest, so I decided to not call...not take her up on such a generous offer and forget it &take my families biz elsewhere where its appreciated.
Its fast food....stuff happens.....I know that, accept it and rarely ever complain when it comes to fast food.Yet prior to this fiasco, my previous order a week earlier was not a good experience. 4pm. Thankfully the order was small...only for me..But, to keep it short, it was laughable. 2 Classic Roast Beef Sandwiches, drink & 1 French fry. Over $11& as stated earlier, I know & accept prices go up. Thats life. No problem. But the Classic RB's used to be a lot cheaper & actually had a fair amount of meat on them. These were twice the price & half the meat.& loving their fries, I know what to expect..A fair portion..not huge, but fair.I should have taken a picture then, of both sandwiches & the fries, with my receipt..But I didnt.
Ok, so im done w/arby's after the last 2 experiences.No problem, plenty of places willing to take my families $/business.
But yes, there is a problem. My kids (& yep, myself as well admittedly), luv arby's Curly Fries. My kids & I agree, best fries of any fast food place. As the adult, I was willing to send a clear message to arby's that they lost me & my family as regular customers...I can find good fries I am happy with elsewhere while sending a message that they lost my biz due to awful customer service (that offer from Dawn, the manager of 'allowing me to come in the next week & she will honor the gyro deal', was literally an insult) & that while I accept higher pricing, I still expect a halfway decent product, but do not insult me.
Normally, the 3rd time is the charm.2 Awful experiences in a row (again, its fast food so acceptable to a point), only 1 of which I brought to their attention only to be insulted as stated.
Kid wanted arbys chick tenders& fries. I relented. Got a 1/2lb french dip for me & chick tenders& fries 4him. I've never taken a pic of food. I did this time. Chick tenders were 3 measly pieces of batter.Fries wouldnt fill up a bird.The 1/2lb Fr.Dip, laughable. Look at the pics!Pics dont lie.They speak loudly! If U work for arbys, look at the pics & dont question why u lost a regular customer. Pathetic.
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