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  • I stayed at the Wynn in April, and was upgraded from a Tower Room to an Executive Suite courtesy of AMEX Platinum--very nice! However, my sister ordered a bouquet of flowers through the Wynn Concierge, and I received a bouquet of wilted flowers--not very nice. When I stopped by the concierge to express my disappointment with the quality of flowers, the concierge responded that my sister must have brought the flowers to the room herself--neat trick since she was sitting in NYC. Finally, the concierge agreed to have someone check on it. When I returned to the room at the end of the day, there was a new floral arrangement, and the wilted flowers remained. The following week I received an on-line survey from the Wynn, and I expressed my disappointment about the flowers and the rude treatment by the concierge. I received an apology via email in addition to a promise of a one level upgrade on my next visit to the Wynn. Yesterday, my AMEX Platinum travel agent tried to book a return stay at the Wynn trying to use my email promise by the Wynn of an upgrade. At first the Wynn denied any knowledge of this email. Finally (after 15 minutes--my travel agent called me back), all the Wynn would do is upgrade me from their cheapest room to their second cheapest room (not the Tower Room to be upgraded to the Executive Suite as I had wanted). I told my travel agent to tell the Wynn that I was again very disappointed by their service, and that I'll be making a reservation to stay at the Bellagio when I return to Las Vegas.
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