This was the absolute worst salon experience I've ever had. When I arrived, the door was unlocked but the lights were off and there was no one present to greet me. I was told by another customer in the waiting area that there was a masseuse there, but he was with a client. After waiting for over half an hour, my stylist finally arrived.
I explained to my stylist exactly what I wanted and even showed him a photo. I told him that I was after the "buttery blonde" the website claims he is known for. Basically what I was looking for was an all-over blonde with very subtle high and lowlights. I already had what I was after, but I had recently moved here and hadn't had my hair done in a while so I had some dark blonde regrowth. I was a little apprehensive because what he was describing to me that he was going to do didn't sound like what I wanted. When I expressed my feelings to him he told me that - and I quote - "One of the most annoying things is when people come in here and act like they know what they're talking about. I'm the professional. People pay ME to do a service!". I was blown away by his attitude and instantly regretted my decision to go there. I should have left then, but I was desperate and I had already paid for the Groupon.
Not at all to my surprise, what I left with was pale orange hair. Literally orange at the roots and pinkish-orange throughout the length with some blonde streaks going throughout. It was disastrous. When I asked the other employees if it looked orange, they kept assuring me it was just the lighting in the salon. When I got to the car - still orange. When I went to meet my husband for lunch, he walked right past me and said that he didn't recognize me as a red head and the new color was not at all what he was expecting.
I was so disappointed and knew that going back to have it corrected at this salon would probably get me nowhere. I found another salon who corrected the color for me. I will never go back to this place again, or any of their other locations.