I don't have pets and I have not used a vet in over 15 years so I did not know what to expect when I recently took in a stray cat. I did a lot of calling around and not only did I find Norterra's pricing to be fair, but they were one of the only places that would give me pricing information over the phone that I felt confident about (other places told me there could be additional charges based on the initial exam). They were able to get me in with very short notice, they kept me informed and they were very nice to the cat. I took the cat back after a week for a follow-up and again, it was a pleasant experience for both me and the cat. I informed them that I'd like to find a home for her since she is such a good natured cat and they told me that I could post up a picture of her on their facebook page to help find her a home. I would recommend them and return here if i find myself in this position again. Thanks Norterra!