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  • Every so often you come across a place that tickles your taste buds, delights your senses and fills your tummy tum tum with delicious goodness. Unfortunately this morning at Sunset Grill was not one of those time. I'll begin by saying if there is anything a dislike more than a poorly cooked meal, it'c complaining about it (or writing a review about it). In my opinion every kitchen makes a mistake from time to time, however when that happens its up to the front of house staff to make amends for it, and when they don't own up "it really grinds my gears". I want to say that this review is not a reflection on all Sunset Grills, just this location. I've had many a great breakfast and service at other locations however this one needs to get back to the quality standards that their many other locations adhere to. Attending breakfast with a friend this morning we were both dismayed at the quality of our respective meals. Order#1: Bacon and 3 eggs Problem: Bacon cooked to a charred imperfection, over-easy eggs were too over and not so easy (to swallow) and possibly the worst was the hash brown potatoes - burnt on the outside and cold and mushy (still frozen) on the inside ----YUMMMYYY (NOT!) Order#2: Corned Beef Hash and 3 eggs Problem: Corned Beef was a lovely paste consistency, not freshly cooked at all, similar to a toothpaste (gags once), eggs same as above (gags twice), potatoes ...... well you get the picture. As I mentioned above I am not a complainer, and I hate to slow down a busy restaurant by returning food or sending items back. Instead I decided to mention our poor experience to the manager and cashier while I was paying, not in an effort to receive gratis food but to make them aware so that they could adjust their quality standards for other restaurant patrons. The reaction I received is what bothered me. The cashier starred at me blankly and asked what I would like for her to do about it while the manager looked at me and went back to his notepad without saying a thing. Not even a thank you? Come on guys - Bad News Business Bears. My recco, give this location a TV time out for a little while, maybe check back with them in about 6 months or so (that's my plan). I'm all about second chances.
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