Insurance companies that take the time to do a complete make over can only do what is best for the patients.
The insurance company is going through a complete makeover!! The previous reviews are not current status.
Just like any company, weed out the bad parts and bring in the GOOD. It will take time and lots of patience for those staffing within the company to get on board!
People don't like change, but if there is strong leadership, accountability, and trust to bring positive change- the company can Revive itself.