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  • If I was writing this review before father's day. This would of easily been a 4. But after some shady practices I know I won't be back anytime soon. Pros: Dim sum is pretty good. Cons: Shady business tactics absurd customer service Let's get one thing straight. The only reason you get to dim sum before 11am is to take advantage of the special price. You don't line up early in the morning or wait for a table for sometimes close to an hour to pay regular price. Most places don't have the specials on holidays but it's explicitly written on menus when it comes to this. This is where Spring Villa failed. We got their father's day morning right at 9am. There was already a huge line up waiting to get in. Once we got in that's when the trouble started. As soon as we gave in our order sheet, that's when the servers told you that they were not honouring the special price for father's day. There was no notice of this whatsoever. We then talk with some people from the surrounding tables and they had no idea. They were also told once they placed their order. Pretty damn shady if you ask me. Father's day is not a statutory holiday and if they were going to pull this, they need to let people know ahead of time before they place their orders. The final straw came from a lady who took her father out who sat right next to us. She actually called ahead of time to confirm whether or not they were having the special price today. The man of the phone told her yes. When she spoke to the same man at the restaurant he said he must of made a mistake because there is no special. Again, shady.. He offered her a 10% discount after to make up for it. When it came time to pay the bill, she payed by credit card. The same guy now says you have to pay by cash to receive discount. If she paid by credit card, she would have to pay regular price. Absolutely UNBELIEVABLE!!! This discount was agreed upon before with no mention of cash only. I was pretty mad at what was happening behind me and if my little one wasn't there I would of made a scene myself. It didn't even happen to me myself but it was one of the worst dim sum experiences I've ever seen. When we left, there were tons of people waiting outside all oblivious that Spring Villa was not honouring the special price. Just one big fail today. The dim sum itself is pretty good. There are some unique items that you don't see anywhere else. It was just completely offset by their shady business tactics. I understand that you don't have to have that special, but when you don't it should written somewhere or told to customers before they sit down and order. I hope that lady files some sort of complaint. I felt so bad for her. I will not be back anytime soon.
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