I walked in on a Saturday because my dog was in so much pain. I didn't have an appointment but they fit me in. Stephanie and Dr. Wong were wonderful. It has been a long time since I have witnessed such a comprehensive exam. Now a word of caution it was a little expensive but you get what you pay for. I knew he was getting the best treatment so it was worth the money. The facility is neat and clean. The staff is wonderful. Very compassionate.