PROS: Supremely talented and friendly servers. they have a good knack for speaking with you as if you're a regular (and wanted) customer. Very good text message specials, classic drive-thru, good value overall, 10-stamp freebie cards, and cleverly designed and consistent-quality drinks.
CONS: The espresso roast itself is average. The neat and admirable thing is that they make such good drinks around the sub-prime coffee roast, so overall they are still very good drinks. This particular location is on the north end of the infamous "Palomino Square", so the location is a bit iffy, but I'm so pleased they decided to set up shop there!
Unknown: Their frozen and "fufu" drinks look awfully tasty, but I wouldn't know how they rate compared to competitors.