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  • Richard Gross came out to give me an estimate to move only, I am doing the packing, for approximately 3000 sq ft and he said it would take 19 hours! 9 hours to load and 9 hours to unload. He said he thought I was telling him how to do his job that he has been doing for 27 years and being very defensive when I told him Armstrong Relocation made 2 stops and delivered to current house in one day and he said "then call Armstrong or City Wide because I wouldn't touch this move with a 10' pole." And then he just walked out with a smirk on his face! Richard Gross was extremely rude, disrespectful and very unprofessional. He gave me a price of 4 men of $150/hr and the nice gentleman I talked to on the telephone previously gave me a price of 4 men of $135/hr. Richard also wanted to charge me well over $1,000 for boxes. It amazes me how a company can have such a rude, disrespectful and unprofessional employee deal with customers. Beware of the price differences. I wouldn't use this company because of how rude, disrespectful and unprofessional Richard Gross was to me, a prospective customer. I hope his boss reads this posting.
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