These guys are complete morons. My brother tried for four hours to get a tow arranged. They promised 30 minutes about 4 times and each time my brother called them they said "o yea we're really sorry but it's going to be 30 minutes from now, but we promise it will be there right then" and each time it never came. They also pulled the old "o we were about to just call you" each time. It's funny when someone promises you something for you and then has no explanation whatsoever why they failed to fulfill the promise.
Avoid these degenerates at all cost.