I've been here a few times, with various experiences...some good, some not so good.
I love that their tea lattes are real tea, not out of a carton like other places. But I find some of the staff a bit spacey. it took me a few minutes for the European girl to grasp that I wanted an English breakfast tea latte with almond milk. Not I want a tea and the milk is over on the counter. So that was frustrating and I was in a hurry.
I've heard their pastries are to die for, I can't have them. But I do think there are some gf options.
Cheaper than Starbucks and better quality in my opinion. Plus way less line ups.