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  • I have to say that, after reading other comments, I have to agree with many of the negatives regarding customer service at the Hudson location. I must start by saying that I have found Gracylane to have a nice selection of gift items and appreciate the convenient location for shopping. I have bought a number of gifts there. I have, unfortunately made a few "even exchanges" or returns, and this where my experiences have been disappointing. I have felt belittled in the store... I was accused of wearing jewelry and then trying to exchange for size (100% not true) and was made to feel as though I was trying to scam the company by taking advantage of a promotion dishonestly (hard to do when a person has a receipt and has paid full price and not received any type of promotion related to that purchase). A snarky comment was made that I was attempting to return my items only one day shy of 30...as though day #29 was not within their 30 day return policy! Employees have smirked at each other during my experiences at the counter. Even as I shop, I have felt watched closely...sorry but it gives a weird vibe that I had some mal intent. I typically prefer giving small businesses my personal business. On the same note, I typically have found small businesses to excel in customer service. Unfortunately, with a few primary employees, it has not been the case here. Sad to say, but others that I know have shared similar sentiments about employees at this location. I have never shopped at the other locations, my comments are specific to the Hudson store. I would truly be disappointed to not shop here, considering the selection and convenience, but am definitely put off from doing so. I hope that the negatives mentioned by several individuals will result in some improvements in customer relations. There are times I have been greeted with a smile and willingness to help, but have had my share of judgmental experiences here.
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