I knew I wanted to look at rings before I walked in. I was not greeted. As soon as I got someone's attention. I asked if the gold ring came without stones. He said no, and turned his attention to other customers. I had more questions and wanted to find the right gift for my brother. I was turned off he made no suggestions and did not care to help me. I waited minutes longer to at least try them on and see them outside of the case. A lady finally came, she was pleasant and answered my questions. Ultimately I wasn't interested in making a purchase from the experience I had.