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| - I should have read the reviews prior to purchase and delivery of my cabinets. I originally went in and spoke with Dale, he was great, we made an appointment with my husband to come in on Saturday, Dale was 'sick' and Skyler was filling in, none of my drawings were available to him as Dale had not left them for him. Skyler told me he would have new drawings completed with the cabinets we had chosen in a few days, this took over a week to have completed. I finally got the drawings and asked to purchase the cabinets by phone, I never heard back. Finally I decided to just drop in, I purchased the cabinets and paid in full expecting delivery in 1 week as they promised. I did not receive my cabinets for almost 2 weeks because the delivery truck they use was broken, their driver was sick, etc. The cabinets have since been delivered, my husband and I installed them on our own, easy installation, however we then discovered that some of the cabinets are completely missing hardware, some have nails that are sticking out of the front and the sides of the cabinets and to top it off I ordered 2 special cabinet slide outs for the trash cans and spice rack and both came with a normal hinged cabinet door not a slide out door; some of the shelves are completely bowed out and unable to be used; Some of the cabinets still have glue in them, already have cracks in them, etc. I guess it is my bad for not checking every single cabinet prior to them leaving my house the day of delivery...but who does that with almost 25 cabinets?? I have since called multiple times and left messages and only spoken to Bonnie who will get the message to Skyler, who has yet to call me back. Today I called again and got the response that someone in the family has passed away and they are out of town since last week when I spoke to Bonnie previously (no mention of this then...). Last week Bonnie informed me that Skyler would call me back by the end of the day, no call. To say the least I am not pleased with the customer service that I have received and I still have not gotten resolution to my problems with the poor craftsmanship of the cabinets. I also ordered the "middle" priced cabinets, you would think you'd be getting better quality. I hope this helps anyone who is contemplating ordering from them, you will eventually get your order after much trouble and who knows what the cabinets will look like.
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