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  • First of all I must say that the doctors working here are extremely skilled, kind, and helpful. My doctor in particular is a huge reason I go to this clinic. However, this review is not about my doctor, but about the clinic itself. The location is extremely convenient. It is about a 3 minute walk from Union station and close to the underground streetcar stop. The hours are quite decent as they are open fairly late at night as well to accommodate the after work crowd. I have never used the walk-in feature of the clinic, so I cannot comment on that. It is quite handy having the pharmacy so in house so that the doctor can communicate right with the pharmacists. As well, if I need to get an injection, the front desk can notify the nurse while I simply pick up the prescription. The reception staff are (usually) helpful. I have had a few times where they are clearly quite busy and seem overwhelmed. The main reason why I gave this place a 4/5 as opposed to a 5/5 is due to some of the silly clinic rules/practices. You cannot simply get the pharmacy to ask the doctor for a refill of a prescription (think birth control) for free. It will cost you $25 to get them to ask, or otherwise you have to book a while appointment to get it renewed. My old doctor did that for free as I know most do. As well, any appointment to discuss travel vaccinations costs $90 and is not covered via OHIP. Again, this is silly. Lastly, I will comment on the online booking system. Overall, it is quite helpful, but there are some circumstances where it would be better to talk to a receptionist on the phone. GOOD LUCK. It is rare they pick up (especially during the busier hours aka. lunch). Overall, the office is very, very clean. The nurse is sweet, and the receptionists and pharmacists are very helpful. I will continue to go here as long as my doctor continues to have her practice in this clinic.
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