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  • Worst customer experience of my life. I bought my mother a coat for Christmas. Their sizes fit very small and the coat did not fit her when we returned to the store we just wanted a larger size to fit. The stock woman in the back had to come out and help and she was the only nice and customer service oriented person there. They let us know they were out of the coat in any larger sizes. Then a salesperson came over certainly they could help us find her something else comparable in the size she needed. Instead we were informed they really made nothing else in a larger size but not in a discreet way in a way that embarrassed my mother. Shame on them number 1. Then they informed us they could not return the coat because we did not have the card present. Really?! We have an unused coat with receipt and I'm staring at the salesperson who sold it to me. I say I didn't have the card with me but could tell him the number to hand enter so that I didn't need to make another trip to return. Nope, that didn't work either. It is their policy to have the card present, again I'm staring at the salesperson who I worked with and remembered me from a week prior. I asked to call the manager. No we can not. Really wow, living up to the snottiness Burberry and ZERO customer service. I own a retail store and if I treated my clients like this I would be out of business. I will return with my card and be taking up with your corporate office and letting all my friends and family to never buy anything from you ever again.
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