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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • My granddaughter wanted an ice skating party for her 14th birthday party. After reading some of the reviews I was a bit skeptical. I went and checked it out before booking any party. To me it was like any other skating place. People having fun. I booked the party and a grand a time was had by all 7 teenage girls. Staff was friendly and helpful. I would have given this a 5 star rating if not for a few minor issues. Issue 1: When booking the party over the phone Sheyenne could not hear me over the people around her talking very loud. She did ask them to quiet down several times. Solution: Take calls in an office or quiet location. If need be take a message and have someone else return the call. Issue 2: When we got to AZ Ice, there is no "check-in" line. A lot of people were standing around in the lobby in groups, several people were at the desk waiting for help. Solution: Have a check in area for parties and another for free skate. Issue 3: When we got checked in for the party (12:30 -3:30) I was handed some round stickers with Name and time for party. When I asked where do we get the skates, I was told around the corner. Well the only corner I found was out a door to the ice, with a counter that said skate returns. I finally found someone to help us with the skates. Solution: Have a sign that says skates here. Something that lets newbies know what is going on. Issue 4: What do we do with our shoes? I saw lockers but come on I am paying $189.00 for a party and now I have to rent a locker for the shoes. I am looking around for a table or a place to sit when I spy these buckets with names on them!! Eureka!!! I found our parties name!!! Solution: When you check in for a party, have someone from AZ Ice greet you, explain the process and answer any questions you may have. I know these may be minor issues, but as a parent trying to herd kids who are wanting to get on the ice as quickly as possible, holding shoes/purses, it would have been nice to have had an organized check in process and someone to walk me through where everything was at. Again, everyone had a great time. Staff was very friendly and helpful. Several moms who didn't know about AZ Ice were impressed and were talking about bring their families in !!!
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