This company allegedly manages our townhome HOA (Fairways at Queensridge). I say allegedly because over that past few months we have watched the steady decline of our development and the alleged Property Manager, Jessica Heath, hasn't been to our development in four months. Our neighborhood has watched once well-manicured grass areas turn brown, become weed infested and other that our entrance there has been no edging done. Plant die, get replaced with a 1 -2 foot shrub that ends up dying due to no one checking the irrigation. We also get irrigation leaks that have gone on for weeks and when I email the "property manager" about this, her assistant send an one line email saying "I forwarded your message to the landscapers".
When questioned about this in our July HOA meeting she became defensive and rude. They do not respond to email nor does a single person thee answer a phone. Its constant voice mail and call never get returned. They don't inspect the neighborhood at all and if they claim they do they have no explanation when questioned. One example is a neighbor with an old mattress in plain view on the side of their unit. It's been there for 3 months and no one from Terra West is aware.
I'll be at the next BOD meeting where I and others will recommend we terminate our relationship with Terra West.