The only reason I am giving them 3 stars is because the techinician Brian came to our home and was super friendly and very professional. As for the rest of the company, well my experience with them has not been so great. I agreed to the initial service of $99 which included a 2nd service in 7-10 days. It's been a little over 2 months and several phone calls later and I still don't have the 2nd service. Each time I call the answer I get is I will call you back when I return to the office to see what happened. I have decided to contact a different company for pest control service.