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| - My sister and I received a coupon for a 50 minute FULL BODY massage for $20. We called ahead and knew it was first come first serve. So when we arrived and signed in, we were prepared to wait. The wait on Sunday, however was 2 hours and 30 minutes. When we were finally called she was taken first and then I was taken. On my way to the room the girl who was going to be doing my massage told me that she was set to do some sort of cranial massage. I didn't understand that this was completely different from a full-body massage and was not going to be given a massage at all. To be clear, there was no circular hand movements at all. I was asked to remove my shoes and lay on my back...which is where I remained for the duration of 40 minutes. She pressed on my feet, calves, hips, upper arms and shoulders. Placed her hands in a ball on my cheek, eyebrows and then flat over my eyes and forehead. Then she stuck her fingers into the back of my neck and head. That was it. I was sorely disappointed that she was not more clear with her explanation of what I was receiving. Working in Marketing, I know how important it is to be clear with your customers. Telling me that I would not be receiving a full-body massage but, instead, a random poking, would have been more clear and also would have given me the opportunity to decline and ask for someone else. She didn't use any lotion or spray and continued to yawn in my ear. She sat the entire time and at points I could feel her laying her head down on the massage table. Apparently, Saturday night had gotten to her and my "massage" was taking up valuable nap time.
Either way...I called to complain and I was told that I was not going to be receiving any sort of a refund as I had already received my massage. I assured the woman on the phone that what I got was an abrupt poking for close to an hour and could no way be considered a full value for what I paid or what was advertised on the coupon. I was also told a manager, who was conveniently not in that day, would be calling me back on Monday and now (two weeks later) have still heard nothing.
I know they don't need my business, but they could use some additional positive reviews on merchant sites like this...this, however, isn't going to be one of those positive reviews. Save your $20 and get a pedicure instead.
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