These guys are pros in pet care. For new pet owners like me it was a relief to be able to one stop shop and get all of our questions fielded. It seems like the formula is befriend an associate and they will walk you through the needs and wants of pet accessories. Also the other customers in the aisles were helpful. For those that plan to get a lot of gear there is a $20 coupon book by the register which saved us net $15 on the first trip!