Staff is always friendly and sweet! They are very informational and are willing to accommodate whatever your needs may be! I remember the old receptionist (I don' think she works there anymore) when I was off school during the summer) I was sleeping in and almost missed my appt! She called my cell phone and (jokingly teased) asked if I was sleeping in haha! It was nice not to feel like they were angry or it was an inconvenience to them I still made it to my appt that day (even thought I was maybe 5 min late lol) Great place!