I come here often since it's close to work and I need my morning caffeine kick. They are busy here in the mornings. The drive-thru line is crazy and blocks some of the traffic inside the parking lot so I always go inside. They are pretty fast considering how busy they are. I find most of their employees to be nice & friendly. However, in my last two visits, I ordered a praline latte and they were out of the praline toppings. That's the best part of the holiday drink. They should have mentioned that. I would have ordered something else. She did offer to make another drink but I didn't want to be late for work. Other than that, it's your standard Starbucks with gourmet coffee with friendly service.