| rev:text
| - This rating is not exclusive to this station, but to the whole company. This particular station, though, has given my boyfriend and I the most trouble of each one we've been to on our Tucson to Phoenix, Phoenix to Flagstaff route.
I don't even know where to start. The organization is non-existent; it would be too high of praise to call it a mess. Buses are delayed for up to 10 hours in my personal experience, and there is zero compensation for that. My boyfriend and I complained to the ticket/information desk about the ridiculous wait time (which was due to a driver making too many out of route rest stops and getting lost-- do they not train their drivers?? Give them GPS? Anything?!) and we were given ticket vouchers so that the "next time we took the Greyhound in this area, each ticket will only be $10".
It's a complete joke. Although we were one of the first in line to get on the incoming bus back home, one of the workers split us into two lines, promptly shoving us to the back. To make matters worse, the ticket checker completely finished the ever-expanding line of people who weren't even IN LINE to get on the bus until last minute, then he walked around by the busses talking to some coworkers (couldn't hear through closed doors, but they appeared to just be smiling and making jokes) before opening up the line we had been transferred into.
When we were finally allowed on the bus, they didn't give a shit about seating order. Tons of open seats for the two of us to fill were given to single riders. We had the same issue on the previous bus, and the only way we got to sit together was through asking single riders if we could sit together. Although my boyfriend and I are currently sick (not to mention contagious), we're sitting with complete strangers. The bus driver said the literal only priority they can give is to families.
Currently, we are off the bus because the air conditioning has stopped working. They are sending a bus in from Phoenix (to Mesa, where we're at) to continue the trip. I'm surprised they prioritized getting a bus with working air conditioning. The driver has resorted to, "what?! Would you rather break down?!"
Yes. Yes, actually, I would. That would be preferable to this.
Our bus had already been delayed. Now it is delayed further. We have deadlines once we return home, and it's going to a stretch to reach them if we even can, and we gave ourselves a day before and after the object of our for travel. We should have been home by now. If things get delayed any further, I don't know what I'll do.
Suffice it to say, we are NEVER taking the Greyhound ever again. The only reason we took one this trip was because my boyfriend was convinced that, with all the issues it's been having (primarily relative to the brakes), my car wouldn't survive the trip. That's a chance I'm willing to fucking take.
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