| rev:text
| - The Downtown YMCA appears to be well into some sort of shame-cycle. I've been a member for 20 years. I'm updating but not improving this review, which will stay at one star.
The Y has been in the news lately for announcing the closure of the South Phoenix Y due to lack of funding. They have also been doing a fund drive. However, I cannot support this agency unless I am assured that it supports me and other dues-paying members. I suspect the funds shortfall is due to a large number of people leaving the Y for other, more customer-focused and hospitable workout spaces.
This Y distinguishes itself by having management that is arrogantly inaccessible to membership. They refuse to take phone calls or address legitimate complaints. I will enumerate some of the problems, which, if corrected, might actually encourage people to support the YMCA.
**As many feared, the "collaboration" between the Y and ASU has led to a "two-gyms" policy, with separate facilities, pools, and even separate entrances for ASU students and everybody else. This is contrary to what everybody was told would be the case. An opportunity for community was lost here, and no doubt many long-term Y members felt they got the shaft, especially the urban singles who were this location's bread-and-butter.
**There are no towels in the evenings after about 6:30 pm. This is a repeated problem. Waiting 90 minutes and returning doesn't help - there are still no towels. It seems that as soon as the towels are gone at dinnertime, there are no more served the rest of the night until closing.
**If something goes wrong with your membership or you want to make a change, heaven help you. I spent over 10 hours and umpteen phone calls, faxes and visits because the Target fiasco caused my credit card to be canceled. I had a YMCA employee saying I was a deadbeat and threatening me with membership cancellation and having to pay "reinstatement" fees because of a misfortune out of my control.
I was repeatedly blamed for problems that could only have been caused by Y employees and Y procedures (like the time they lost my membership change form, then claimed I never gave them one, even though they managed somehow to capture part of the changes in their computer system.) Please lay off the collection-agent tactics - you are alienating your customers, whom I know are fleeing to other gyms.
**Men are bringing their young children, including girls, as young as 2, into the men's locker room and showers, dressing and bathing them naked in the presence of other naked adult men. This has caused consternation among the guys on a couple occasions that I've witnessed. There seems to be a lack of reasonable standards in play, and no enforcement.
**In the evenings, the swimming pool has become a no-man's land of children swinging from the ropes, diving into lap lanes while people are swimming laps, and adults lolling in the pool (sometimes in the lap lanes) while chatting with the lifeguard who is paying absolutely no attention to what's going on with the swimmers. If you are lap swimming, expect to be kicked and rammed into repeatedly. If you mention to the lifeguard what the problem is, he will reply "What happened? I didn't see anything-" which is exactly what you don't want to hear from your lifeguard when you report a problem in the pool.
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