Be WARE They are in it for the money not your experience or about being fair. Everything is done with the payment amount, not what the amount is for the trade or any other detail..
They will sell everything to you including the extra useless protection coverage they get a hefty commision for. Oh you can cancel it sure, but guess how much of a refund you get back? 75% .. Yep less their commission .. Bad deal all the way around, you pay.
I wouldn't do anything with this place without getting your attorney involved, then what's the use? We now will probably need to go to court to ask for testimony from a short lived salesperson about a check to make up the difference for a low trade estimate. We'll make everything right.. but actions are so different than words.
They will tell you anything you want to hear and then some and cover their tracks along the way to make sure you can't come back and get anything straightened out.
They get loans for way too much ours was 9.4% with a 720 CB score and after a month got refinanced for 3.6% same term. Guess their kickback on that loan won't be as much as they were hoping for unless Wells Fargo got stuck paying them up front for that too.
Do they make money? Yeah on everything you loose... be careful they are good at getting you to feel like they are helping but that isn't what they do at all..