They will literally give you the bare minimum... they don't have napkins... it's not that they ran out.. they just don't provide napkins. I asked if I needed a key to the bathroom and the woman said no, there must be someone inside who locked it. Nope. You do in fact need a key and there is in fact no locking mechanism from the inside. She lied to multiple customers about the use of their public bathrooms until someone just basically demanded a key. Awful. Other reviews are right - they skimp on the ingredients & the fountain drinks are watered down. Otherwise, the sandwiches are fine... but what restaurant doesn't provide napkins though??