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  • Every car owners worst nightmare- a car accident. I am just grateful mine was not life threatening. Some minor front bumper damage and all that was needed was a call to my insurance to file a claim. However, the issue was where would I take my car for repairs. I have been in my fair share of small accidents to know that body shops charge up the wazoo for refurbished parts and high labor. Some have pride in their work and others just see the potential to rake in the . While my insurance was doing their part, I was researching body shops in Charlotte that have a reputation for doing great work. Fellow Yelpers led me to Carsmetics. I sent an email with pics and a request for a rough estimate. Within an hour I received a response. I took the car in to get looked at. Not much of a change on the estimate sent via email. Now I had to take the car to my insurance adjustor for their estimate. This adjustor works in an office inside a fairly well known body shop. I arrived on time and waited 15 minutes before they came out. 45 minutes later the estimate from adjustor was $20 less then Carsmetics. The kicker- it was for refurbished parts! And most of the cost was for labor!!! Carsmetics estimate was for new parts and half the amount of labor costs then the other place. With Carsmetics, I would only wait a day or so for the work to be completed. The other place was a week. Factor in car rental costs to the final bill and Carsmetics came out on top as best option. Sure my insurance will cover the cost of repairs to my car, but I want to make sure its money spent on quality work and no other unnecessary expenses. Once my insurance gave me the green light, I made arrangements to drop off my car at Carsmetics. Joel was great to work with from email correspondences to face to face interactions, as well as the other guy (sorry for not catching his name). Both were very professional, down to earth, and quite attentive. This place is different. It's about delivering top notch service to their customer and ensuring their car is returned looking brand new. Their is much integrity in the way they do business here and I am glad to have found them through the reviews of fellow Yelpers who were on point.
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