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| - With expresso running through my veins...I guess it would be an understatement to say that I am always in search of a good coffee shop to make my next destination.
A friend has been telling me to try this awesome place out...of the 5 mins i was in this place..I was terribly disappointed at the customer service they provided.
I ordered 3 shots of expresso with 3 pumps of toffee nut over ice. Seeing the price of the triple shot (2.50 + flavor shots)...I questioned the girl helping me when she quoted Over 3.50...She told me that if i order this over ice...it costs more than if i ordered it hot. (#1 reason I didn't think it was right). So i told her to just give me a cup of ice on the side. She charged me $2.81. i was fine with that... I got my drink and poured about 2 tablespoons of half/half in my espresso.
Then the owner came up to my table, and said that if i poured milk in my drink next time and poured it over ice, he'll have to charge me more. (#2 reason i didn't appreciate this place) I was a bit confused so i asked for clarification about my drink and to my disbelief, he said the next time i came in his shop and ordered my three expresso shots with flavor shots, I'd need to pay for if I add a splash of milk to my drink since he has something on the menu like that.
First of all, The amount of half/half i added was nothing amounting to the 80-90% of milk which goes into a latte (its was literally only a splash), I order the drink I wanted like any good customer would and used a bit of the condements (which i thought was free to customers who purchased something from the menu) on the side...and to have the owner come over and haggling me about it was unacceptable to me. Although there might have been a small difference in price (0.50), I didn't order the latte because it wasn't what i wanted. He rudely made it a point to tell me that he'll be charging me for a drink i won't be ordering.
I was upset so i returned the drink to the girl who helped me and told her that although the expresso was good, I wasn't coming back.
Totally no sense of customer service...for a $0.50 difference...He lost must more since I won't be bringing them any business. I recommend Saxbys in Henderson. I live only 2 miles from this coffee shop and I drove over 30 minutes to visit madhouse coffee. NEVER AGAIN.
****** Update 8/18/2011*****************************8
I honestly don't think the owner was trying to be a pest....in retrospect, he was trying to ensure that his place stays in business. But a tip for a consumer would be, there are better ways to approach the situation. It really isn't good business to charge someone more for ordering expresso over ice vs. Expresso hot.
Secondly, I order what i order with coffee because I like the taste of it. if there was a stipulation as to how i should order my drinks because management doesn't like it simply because he isn't able to weed a penny more from me, I just don't come back.
This only employs other coffee shops that don't do that. I pay less, but in return, I give quite a bit of tip. :)
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