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  • I don't understand the rave reviews. Brought my son here for the first time after calling early in the week and making an appointment. When I made the appointment I spoke with Arthur, who assured me that the issues with my son's hair and alopecia would be no problem and that his hair would be cut by either him or Alex, both of whom had at least 13 years experience. Cut to today. Should have left when they didn't seem to recall an appointment or his name, but we stayed. When my son was seated, we again described the "hair challenges" they would have to work with, and Arthur said it would be no problem. My son wanted to keep with his current hair style, sort of the old Bieber-do, and Arthur said ok. Arthur called me over to look at it at one point, but there were several areas looking messy and curling funny. He proceeded to cut those, but seemed rather annoyed. Each time he finished an amendment, I was summoned over to look at it and comment, so I did (and each time, Arthur seemed really exasperated). We got it to an ok point, but it still looked a bit bowl-cut like. My kid didn't want it any shorter, or that Bieber comb over wouldn't work. Arthur suggested thinning out the sides a bit and the curls in the front, so I said yes. Shouldn't have. Now that we are home, and the hair is fully dry, it is STILL curling funny, TOO SHORT and uneven/weird looking in the front, and my kid--a teen-- looks goofy. And, it is school picture day this week, so that goofy look will be recorded for posterity. We will have to now scramble and find someone this weekend who can remedy this. I am NOT happy. One more thing... I paid the full $15 for the kid's cut, but when I mentioned the $3 off coupon (on their website) for first time visits, Arthur said that only applied to the $20 cut. Well, please make that clear on the coupon... it indicates ANY first time visits, not a particular price point. Slimy tactics, guys.
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