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  • Totally incompetent employees. We ordered a Maytag dishwasher, paid for installation and when the delivery guys showed up, they said they can't install because we have copper plumbing. When I made the purchase, the sales rep only mentioned that the hoses might not be long enough. He never mentioned that their delivery company can't install dishwashers with copper plumbing. The delivery guy said to call the store and they should be able to get people to the house who can install the dishwasher. But when I spoke with Home Depot, the employee told me it was "unheard" of for copper plumbing and he would have to get back with us on this. Unbelievable! So I called another Home Depot in Scottsdale and was told this was wrong and very strange and to discuss with the store we bought the dishwasher from. Well, they don't seem to care. While I write this, we should have a new dishwasher but it's sitting out on the back porch. Thanks Home Depot for nothing! Lousy lousy lousy service. We called a plumber and will get this installed next week. We did get a refund over the phone for the installation charge without a problem. The odd thing is the employee didn't even care. It seems this issue was too difficult to deal with so he'd rather refund us. So sad to see such bad service. Next time Lowe's. Home Depot NEVER AGAIN! If you buy from this store, make sure you ask lots of questions because the sales people are only interested in getting your money and don't care what happens after that. Good riddance Home Depot!!! UPDATE: The store OPs manager called me in regards to an email I sent to Home Depot's Customer Care department. He apologized and informed me this was a "training" issue and was being dealt with. He did go on to explain that the salespeople in Appliances had a lot going on with all the recent flurry of sales but "this isn't an excuse" he made sure to point out. In my opinion, telling a customer their salespeople are swamped and overloaded really only makes things seem worse. Why would someone shop at a store where the employees get overwhelmed during sales or busy holiday seasons and can't function properly? I worked at a department store, a grocery store and in customer service so I understand retail and certainly would never consider making this kind of statement. I think "training issue" is the standard customer service reply and should stop there. The OPs manager did offer to have their plumber come out and evaluate the situation but I declined. Home Depot can "train" their people on someone else! I'm not their guinea pig!
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